Patient Rights & Complaints
You have the right to safe, respectful care and to speak up about it.
Your Rights as Our Patient
As a patient of Tampa Bay Home Health Solutions, LLC, you have the right to:
- Be treated with courtesy, dignity, and respect, and have your property respected.
- Take part in planning your care, be informed about your care, and accept or refuse services.
- Have your personal and health information kept private and confidential.
- Voice concerns or complaints about your care without fear of retaliation or interruption of services.
- Receive information about the services we provide and about the charges for those services, including what may not be covered, before care begins.
A complete written statement of your rights and responsibilities is given to you when you begin services.
Questions or Concerns? Contact Us First
We want to hear from you. Please contact our office at (813) 736-7787 or tampabhhs@gmail.com. We will review your concern promptly and let you know how it was resolved.
How to Report a Complaint, Abuse, or Fraud
You may also contact the State of Florida directly at any time:
To report a complaint regarding the services you receive, please call toll-free 1-888-419-3456.
Agency for Health Care Administration (AHCA). TDD: Florida Relay Service (800) 955-8771.
To report abuse, neglect, or exploitation, please call toll-free 1-800-962-2873.
Florida Abuse Hotline (1-800-96-ABUSE), Department of Children and Families, available 24 hours a day, 7 days a week.
To report suspected Medicaid fraud, please call toll-free 1-888-419-3456.
Medicaid fraud includes billing Medicaid for services that were not provided or were not needed. Calls go to the Agency for Health Care Administration.
If this is an emergency, call 911.